Pre-sale service
1. Set up a 24-hour hotline telephone service (consultation, telephone technical guidance);
2. Online services;
3. Formulation and determination of product technical solutions.
Sale service
1. Installation instructions, on-site commissioning, product training, professional technical training;
2. Hardware fault repair service;
3. Paid hardware upgrade services;
4. Maintenance service: In order to ensure that your product operation is more efficient, thereby reducing your investment in product maintenance costs, and adapting to the new market competition environment, LED maintenance service came into being.
After sales service
1. Product failure warranty service
(1) Regular products are guaranteed for two years free of charge, and only the cost of materials is charged outside the warranty period;
(2) By contacting us, you can provide and upgrade the display screen operation software for free to answer the user's difficult questions;
2. Customer care return visit service
(1) Regular quality inspection, maintenance and consultation of users to improve them.
3.Remote phone support
4. Handling customer complaints
(1) Establish a dedicated customer complaint channel, and after-sales personnel will provide a solution within 8 hours after receiving the information.
(2) Track the implementation of the processing results until the customer's response is satisfactory.
5. Engineering and technical services
Help channel partners build after-sales service teams. Provide engineering services such as engineering services, supervision and commissioning, and supervision services based on customer capabilities.
Warranty service
Provide telephone consultation, remote technical support, on-site technical support, emergency failure recovery services during the technical warranty period.
1. Warranty purpose: Keep promise, enthusiasm and fast.
2. Warranty period: During the warranty period of the screen, all maintenance service fees are waived; after the warranty period, the user will only be charged for the cost of materials used in the maintenance service, without labor costs.
Warranty
Under normal use and storage, our company is responsible for the quality of the equipment. During the warranty period, if the product fails, our company will repair and replace the parts for free. If the equipment is found not to work normally, the user should issue a detailed written report to our company, explaining the details of the problem.
After the project is over, we will continue to maintain the system for life, and continuously improve the system functions and software upgrades. For the hardware equipment that needs to be added, only the component costs are charged.
After-sales service convention:
★ Politely receive every customer, patiently listen to users' opinions, and eliminate concerns.
★ Service personnel should be civilized when they come to serve.
★ It is strictly forbidden to solicit or receive any gifts from customers.
★ On-site service should pay attention not to damage the customer's items. After the service is completed, check the trial, clean up and restore the site.
★ After the maintenance work is completed, the service personnel must perform self-inspection and strict control to ensure the quality of the repair. During the quality warranty period, the customer will return the repair for free according to the quality problems under normal operation and normal maintenance.
★ On-site maintenance conditions allow the customer to conduct secondary training to meet customer needs.
★ After the service is over, customers can put forward relevant evaluations and suggestions about the quality of our products and engineers.
